Customer Satisfaction Policy
We endeavour to accurately understand the unique requirements of global buyers and ensure that our manufacturing and quality assurance processes consistently deliver quality teas to the satisfaction of our customers.
- Established mechanism for review and feedback for all invoices of teas.
- Regular tea tasting and quality assurance by experts to ensure that our teas effectively and consistently fulfill the requirements of leading blenders worldwide.
- The company has a clear cut documented policy on quality, product safety and consumer safety, which is monitored and implemented across the company.